Job Summary:
The Consultant will manage a portfolio of clients, consult on talent management and leadership development solutions, and help grow scitrain’s business. This person must be able to extract important insights from customer conversations and use their knowledge to help conceptualize solutions. The Consultant will engage deeply with clients, learn their business, help organize and prioritize their needs, and speak to the positive impacts of scitrain’s solutions. This position is ideal for someone who thrives in a fast-paced environment, loves to solve problems, and enjoys building genuine relationships.
Job Responsibilities:
Client Relationship Management
- Serve as the main relationship liaison and point of contact for 3-5 clients
- Build annual, strategic plans for these clients
- Monitor scitrain’s involvement with clients and resolve any client concerns
- Continually update CRM with client opportunities, financials, and meeting notes
- Gather and respond to all customer feedback, concerns, and complaints
Customized Solution Design
- Engage with clients to define problems and conceptualize solutions
- Develop and pitch robust solutions to clients and follow up until client approval is secured
- Translate and explain solutions to the project teams that will help execute
- Review designs to ensure alignment with the client needs and the approved concept
Solution Delivery
- Facilitate development centers, assessment centers, workshops, trainings, and coaching programs for your own clients as well as other clients as needed
- Lead internal process improvement efforts
Business Development
- Grow exisiting accounts through strong relationship management, understanding client needs, and proactively informating clients of scitrain’s products and solutions
- Engage in the sales process with new clients as requested by Business Development to help conceptualize solutions
General Responsibilities
- Actively participate in individual and team development
- Collaborate with team members efficiently and effectively
- Follow established processes and procedures
- Keep others updated about your clients
- Stay current on market trends and become familiar with competitive solutions
- Actively participate in scitrain’s new product innovation process
Essential Knowledge, Skills, and Abilities:
- Master’s degree in industrial-organizational psychology, business management, or related field, or experience in Talent Management, Leadership Development, or related field
- 3+ years consulting experience in Talent Management, Leadership Development, or related field
Possess a passion for leadership development - Strong consulting and facilitation capabilities
- Strong attention to detail
- Excellent customer service and professional networking skills
- Strong communication and interpersonal skills
High level of trustworthiness, responsiveness, and flexibility - Ability to handle ambiguity while continuing to problem solve and maintain an action-orientation
- Strong ability to prioritize and manage multiple responsibilities in a self-directed manner
- Strong learning and continuous improvement mindset (self, others, processes, etc.)
- Ability to learn new programs, systems, and technologies
Ability to quickly grasp scitrain’s business and internal processes - Confidence presenting to, interacting with, and influencing individuals at all organizational levels
- Comfort working in a diverse, fast-paced, and ambiguous environment
- Excellent project and stakeholder management skills; ability to collaborate with others
- Demonstrated ability to carry out multiple projects concurrently
- Strong proficiency with CRM systems, Microsoft Office suite, and Google products
- Extensive travel may be required (up to 50%), although a majority of our work is currently being done virtually
Who We Are:
scitrain is the global expert and trusted partner in delivering exceptional organizational development and leadership development solutions as unique as the businesses and industries they serve. scitrain is dedicated to offering innovative solutions to select, develop and engage talent that realizes the true potential of the organization and its employees.
What We Offer:
scitrain is a fast-paced and family-oriented environment that offers a competitive salary and a generous benefits package, which includes a comprehensive healthcare plan, 30 vacation days per year, and a retirement plan with employer matching, as well as many other benefits and perks.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.